If a student and/or teacher is attempting to access Amira, but getting a blank screen with clouds on it, try these troubleshooting steps:
Log out of your Amira account and completely close out your browser
Clear your browser's cookies or open a private browser window; refer to How do I clear the cookies and cache?
Open your browser and log back into HMH Ed > Amira
Start reading a story with Amira
Run a speed test (min speed for a classroom is 10 download, 10 upload) https://www.speedtest.net
❗ Note: Students using iPads can only access Amira using the Safari browser. Teachers accessing the Amira Teacher Portal will need to access via a computer - iPads and tablets are not supported at this time.
❗ Note: If you have tried the steps above and are still unable to log in, check that your school or district IT administrator has checked that your content filters are compatible: What are the tech requirements for Amira?
❗ Note: If the school or district does not allow students to remove browsing history, a school administrator with access to controls will need to follow these steps for the student.
Still having issues? Check out our Tech Support & Troubleshooting articles.
If you have tried the solutions and are still stuck, please chat with us when the issue is happening and request a live troubleshooting session.
You may also email firstname.lastname@example.org with an example (provide district, school, class/teacher name, student name, device, browser, and date of activity).