Amira displays error messages when an audio, system compatibility or other issue occurs. If you see one of the following error messages on a student's screen, here's what you can do to fix or prevent the error.

Muted Microphone

Amira displays an alert when the system detects a muted microphone and verbally prompts the student to get help from the teacher. The error message is: “I'm having trouble listening to your speech. Please hit Logout to refresh your browser. You will need to log in again."

What to do:

  1. Ensure student's microphone is connected, not muted, and positioned properly

  2. Ensure student is reading loudly enough for Amira to hear

  3. See What do I do if Amira cannot hear a student?

Disabled Microphone

Amira displays an alert when the system detects a disabled microphone and verbally prompts the student to get their teacher’s help,. The error message is: "Oops. We need help. Raise your hand so that your teacher will come help us.”

What to do:

  1. Enable the microphone. Enabling a microphone varies by browser. Follow the links listed to view complete instructions:

After you’ve enabled the microphone, click I’m ready on the message to continue.

Cannot Understand Speech

Amira displays an error when no speech is detected after a student successfully progresses beyond the first page of an assessment. Amira verbally prompts the student to get help. The error message is: “I can't understand you. Please make sure that your microphone is unmuted and that you are speaking loudly and clearly."

What do do:

  1. Ensure student's microphone is connected, not muted, and positioned properly

  2. Ensure student is reading loudly enough for Amira to hear

  3. See also What do I do if Amira cannot hear a student?

Non-Audio Error

Amira displays an error when the system is unable to launch an activity, due to an unusual circumstance (such as slow network speed or interruption). Amira verbally prompts the student to get help. The error message is: “Oops. We need help. Raise your hand so that your teacher will come help us.”

What to do:

  1. Sign the student out and retry.

  2. See What do I do if Amira cannot hear a student?

Browser Not Supported

Amira displays an error upon launching Amira from HMH Ed when the system detects

  • an unsupported browser or browser version, or

  • unsupported device (like an Android tablet or an iPhone)

Amira verbally prompts the student to get help. The error message is: “It looks like your browser is not supported, or is out of date. Please update to Chrome 70 or higher in order to read with Amira.”

What to do:

  1. Switch to a supported browser or device. Or, update the current browser to a supported version

  2. If you are not sure what browser version you are using, go to www.whatismybrowswer.com

‍Spanish Practice - Operating System Not Supported

Amira Practice in Spanish requires specific browser versions that are slightly higher than our standard Technical Requirements. This is because browser speech detection technologies have been recently updated for the Spanish language. If you are seeing an error message like the following on a student's screen, then the browser likely needs to be updated.

What to do:

  1. Ensure the browser meets the minimum requirements for Spanish Practice.

  2. Update your browser as follows:

  • iPad (iOS) Safari: 14.5 or greater

  • Desktop (MacOS) Safari: 14.1 or greater

  • Chrome (ver. 60+)

  • Microsoft Edge (ver. 16)

  • Firefox: Not supported

To see your device’s latest version, go to www.whatismybrowser.com. See also, Spanish practice browser requirements.

Log in Error

If you see an incorrect user name or password message at the top of the log in screen, keep in mind that if you are using HMH Ed, teachers and students will not be logging on to https://www.amiratutor.com.

What to do:

  1. HMH Ed users, make sure you are logging on to HMH Ed rather than www.amiratutor.com directly.

  2. Refer to these articles for log in help:

Still need help?

We understand. Chat with us below or email support@amiralearning.com.


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