If you attempt to launch Amira and see a blank screen or "clouds" screen that looks like this, there are several troubleshooting steps you can take.
1. Check that firewall and content filter requirements have been met
Firewalls, Content Filters, Proxy Servers, and Virus Protection can impact Amira’s overall performance significantly, even in cases where bandwidth appears sufficient.
Contact your school or district's IT administrator to ensure that content filters and proxy servers are properly configured. See What are the Amira technical requirements?
2. Clear the cache and cookies
The following links will direct you to the browser-specific support to clear the cache and cookies:
3. Enable private browsing
The following links will direct you to the browser-specific support to enable private browsing:
4. Additional considerations
If using Classlink, ensure that the ClassLink LaunchPad is updated to the most recent version. (Must be version 31.8.4 or later.). See How do I set up my device to launch from Classlink / LaunchPad?